Booking and attendance terms
Updated: 5 October 2026
1. The service provider and contact details
1.1 The service offered under the Marble & Rose brand is operated and contractually provided by Holistic Fusion Dynamic Zrt. (hereinafter: M&R).
1.2 Registered office: 1125 Budapest, Istenhegyi út 87, Building C, ground floor, door 2. Place of service: 1085 Budapest, Stáhly utca 5, 1st floor, door 6. Company registration number: 01-10-142968. Registering court: Company Registry Court of the Budapest-Capital Regional Court. Tax number: 32636262-2-43.
1.3 Bookings and cancellations: info@marbleandrose.hu. Complaints and data protection: info@marbleandrose.hu; postal address: 1085 Budapest, Stáhly utca 5, 1st floor, door 6. Phone: +36 30 920 1230.
2. The service and the scope of these terms
2.1 Marble & Rose is a personal home dining experience that can be visited by advance booking only. We offer a set Signature Menu served to a shared schedule.
2.2 These terms apply to bookings and attendance. The event page and the written confirmation set out the date, schedule, number of guests, menu, price and included services of the given occasion. Deviations apply only under a separate agreement communicated in advance and expressly accepted, within the limits of mandatory law.
2.3 A booking is governed by the terms accepted when it is finalised. We send these together with the confirmation. Changes later published on the website do not in themselves alter a booking that has already been finalised.
3. Opening times and arrival
3.1 We receive guests only on days and at times announced in advance or confirmed in writing. A booking does not entitle the guest to visit the venue at any other time.
3.2 Before booking, the guest is informed of and accepts the chosen date, the arrival time and the start of dinner, the expected duration of the service and the closing time on the day. The confirmation repeats these details; all times are Hungarian local time, Europe/Budapest.
3.3 If you are running late, please notify M&R without delay. Because of the shared serving schedule, dinner may begin without a late guest, and courses already served cannot always be provided afterwards. A late arrival does not automatically extend the evening; we will agree on the situation with the guest, without prejudice to mandatory consumer rights.
4. Booking requests and final confirmation
4.1 Submitting the web form or sending an email constitutes a booking request. The automatic acknowledgement only confirms that the request has arrived and is not a final booking.
4.2 We check availability and whether the indicated dietary requirements can be met, then send our offer in writing together with the payment deadline for any required advance payment. A booking becomes final upon M&R’s written confirmation and the timely receipt of the required advance payment.
4.3 Once the conditions set out in section 4.2 are met, M&R sends a final booking confirmation. If no advance payment is requested, the written confirmation clearly states that the booking is final. The guest checks the details provided and reports any discrepancy as soon as possible.
5. Prices, advance payment, payment and invoicing
5.1 Before booking, we state the gross per-person price of the menu including taxes, the total fee for the chosen number of guests and all mandatory additional charges. Wines, other drinks and wine pairing are included in the menu price only if the offer expressly says so.
5.2 The required advance payment is 50% of the menu price for the booked guests. The advance payment is credited in full against the final invoice. It is an advance payment, not an earnest-money deposit (foglaló); in the event of cancellation, settlement follows section 6.
5.3 M&R may send a pro forma invoice or an advance payment request. The payment method, currency, exact amount and deadline are set out in the offer and the request. A pro forma invoice is not in itself a tax invoice. A document in accordance with the law is issued for the advance payment received and for the final settlement.
5.4 The payment method and due date of the remaining fee and of any other consumption are communicated before the booking is finalised. Please provide accurate billing details. If the advance payment does not arrive by the deadline, we may release the place and will notify the guest. Late payment does not automatically result in a final booking; its settlement will be agreed separately.
6. Cancellation and no-shows
6.1 Cancellations must be sent in writing, quoting the booking reference, to the cancellation email address given in section 1.3. M&R confirms the cancellation; for the purposes of the deadline, the verifiable receipt of the message counts, not M&R’s later reply.
6.2 If the booking is cancelled at least 8 calendar days before the day of arrival, the advance payment is refunded in full. For cancellations within 8 days of arrival, or in the event of a no-show, the advance payment is non-refundable, subject to the limits of mandatory law.
6.3 A full refund of the advance payment applies to cancellations received by the end of the eighth day before the calendar day of arrival. Times are calculated in Europe/Budapest local time. The exact deadline is stated before the booking is finalised and in the confirmation.
6.4 We initiate eligible refunds without undue delay, using the method used for payment or another method agreed separately with the guest. We confirm the cancellation and the settlement in writing. These terms do not restrict the guest’s claims arising from mandatory law.
6.5 For catering services provided on a specific date or within a specific period, the 14-day right of withdrawal without giving reasons does not apply, on the basis of the exception in Section 29(1)(l) of Government Decree 45/2014 (II. 26.). The contractual cancellation option under this section is independent of this.
7. Changing the date or the number of guests
7.1 A change of date or number of guests may be requested in writing. A change takes effect only upon M&R’s written acceptance; the request does not in itself cancel the original booking.
7.2 Based on the request, we inform the guest in advance whether a change is possible and of its financial conditions. Another date or a different number of guests becomes part of the booking only by mutual written agreement.
8. Occasions cancelled by M&R
8.1 If M&R cancels or cannot hold a confirmed occasion, the guest may choose between a full refund of the amount paid to M&R for the booking concerned and a transfer to another mutually agreed date.
8.2 Another date, a voucher or a credit is applied only with the guest’s consent. We notify the guest of the cancellation as soon as possible; refunds are handled in accordance with section 6.4. The guest’s further rights arising from mandatory law remain unaffected.
9. Signature Menu and changes
9.1 One Signature Menu is served on each occasion. The names of the courses can be found on the Food & Wine page; the price of the given occasion and the services included are set out in the offer and the confirmation. Allergen labelling for each course is contained in the Allergen and dietary information on this page.
9.2 Certain components may change due to seasonality or ingredient supply. M&R informs guests of the change and of the allergens concerned in time for them to make a decision and to eat safely. A material change affecting the agreed service requires consultation; if no suitable alternative is acceptable, the guest may cancel the booking concerned free of charge and have the amount paid refunded.
9.3 Individual diets and the omission or substitution of ingredients can be accommodated only by prior written agreement. Submitting a request does not mean it can automatically be fulfilled.
10. Allergies, intolerances and the shared kitchen
10.1 Every guest’s food allergies, intolerances and other dietary requirements must be indicated in the booking request. Severe allergies, particularly those carrying a risk of anaphylaxis, must be discussed separately before the booking is accepted and the advance payment is made.
10.2 M&R operates in a single shared, open kitchen and preparation area. We use shared work surfaces, utensils, ovens and other kitchen equipment. Despite the preventive measures applied, accidental cross-contact with allergens cannot be fully excluded; we cannot guarantee that any dish is entirely free from traces.
10.3 M&R assesses each indicated requirement individually. If safe dining cannot be adequately ensured, it does not accept the booking. If this becomes apparent after payment and no suitable alternative can be agreed, the amount paid for the booking that cannot be fulfilled is refunded.
10.4 We provide information on the allergens contained in each course before the booking is finalised and the advance payment is made, and also on site. Please read the separately available Allergen and dietary information and the verified per-course allergen information for the chosen menu.
10.5 Acknowledging the separate allergen information does not constitute a waiver of rights relating to personal injury or food safety failures. The guest’s statement does not replace M&R’s food safety and information obligations.
11. Alcohol and age
11.1 Alcoholic beverages are sold and served only to persons aged 18 or over. In case of doubt, proof of age may be requested; without appropriate proof, alcohol will not be served.
11.2 Further service of alcohol may be refused in the interest of the safety of the guest or others. The age limit of 18 for alcohol does not mean that every M&R event is for adults only. Any minimum age for attending a given event is communicated separately.
12. The shared table and use of the space
12.1 The home dining experience may include a shared dining table and the presence of other guests. A booking does not grant exclusive use of the space unless M&R expressly confirms it as a private event.
12.2 Please respect the other guests, the hosts, the neighbours and the venue. Take and publish identifiable photos or videos of other guests only with their appropriate consent.
13. Safety and liability
13.1 Please follow the on-site safety instructions and report any problems immediately. In the event of conduct causing immediate danger or serious disturbance, M&R may take the necessary and proportionate measures.
13.2 These terms do not exclude or limit M&R’s liability under mandatory law, in particular for damage caused to life, physical integrity or health, or for intentional breach of contract.
14. Contact and complaints
14.1 You can raise questions or complaints using the contact details in section 1.3. We investigate verbal complaints made on site immediately and remedy them where necessary. If this is not possible or the guest disagrees, we record the complaint in minutes as required by law and hand over or send a copy.
14.2 M&R replies to written complaints in writing, on the merits and in a verifiable manner within 30 days of receipt, unless the law provides otherwise. It gives reasons for any rejection and provides the contact details of the authorities or conciliation bodies available in the matter, together with any other necessary information.
14.3 If a consumer dispute cannot be settled directly, the guest may turn to a conciliation body or the competent court. M&R cooperates in the conciliation procedure. National directory of conciliation bodies: https://bekeltetes.hu/index.php?id=testuletek. If a complaint is rejected, our reply also states the forum available in the matter and its contact details.
15. Personal data and data protection
15.1 The processing of booking, contact and billing data is governed by the separate Privacy Notice, and cookies by the separate Cookie Policy. Both are available from the website footer. Accepting the booking terms does not constitute consent to marketing.
15.2 Data relating to allergies and intolerances may constitute special categories of personal data. We request only the information needed to assess the booking and to organise it safely. The legal basis, conditions and retention period of the processing, and the guest’s rights, are described in the Privacy Notice. Please provide such data about other guests only with appropriate authorisation and a legal basis.
16. Governing law and final provisions
16.1 The service and these terms are governed by Hungarian law, without prejudice to the protection afforded to consumers that cannot be derogated from.
16.2 In the event of a dispute, the court having subject-matter and territorial jurisdiction under the law shall proceed. These terms do not limit the consumer’s statutory options for enforcing their rights.
16.3 These terms are available in Hungarian and English. Booking information is provided to the guest in the language of their choice. The interpretation of these terms may not result in any restriction of the mandatory rights of consumers.
Privacy notice
Updated: 5 October 2026
1. The data controller and the scope of this notice
The controller of personal data relating to the Marble & Rose service is Holistic Fusion Dynamic Zrt. Registered office: 1125 Budapest, Istenhegyi út 87, Building C, ground floor, door 2. Company registration number: 01-10-142968; tax number: 32636262-2-43. Data protection contact: info@marbleandrose.hu; postal address: 1085 Budapest, Stáhly utca 5, 1st floor, door 6; phone: +36 30 920 1230.
This notice applies to website visitors, enquirers, people making bookings, guests and newsletter subscribers. It describes the purposes, legal bases, duration and recipients of the processing, and your rights. Cookies are covered by the separate Cookie Policy. Accepting the booking terms does not replace separate consent to data processing.
2. Enquiries, bookings and communication
To prepare and fulfil a booking, we process your name, email address, where justified your phone number, the chosen date, the number of guests, the booking reference, the payment status and the content of the necessary correspondence. Legal basis: Article 6(1)(b) GDPR – taking steps at your request before entering into a contract, and performing the contract. Answering general enquiries and processing the necessary organisational data of other guests may be based on our legitimate interest in communication and in organising the service, under Article 6(1)(f).
The data comes mainly from you or, for group bookings, from the guest acting as the contact person. Without the mandatory data indicated, we cannot properly arrange or confirm the request. Please do not enter unnecessary personal data, medical documents or bank card details in the comments field. Provide allergy data only in the separate way described in section 3. If you provide another guest’s data, please share this notice with them as well.
Joining the waiting list serves to contact you about places that become available on the given date; it does not constitute a newsletter subscription. We may send booking messages without newsletter consent in order to arrange the service.
3. Allergy and intolerance data
Personal data on allergies and intolerances may qualify as health data and therefore as special category personal data. We ask only for the ingredients concerned, the risk information needed to make arrangements and the agreed dining solution; we do not request documents confirming a diagnosis. Our purpose is to decide whether we can accommodate the meal and to organise kitchen preparation and service accordingly.
Legal basis: the data subject’s separate, explicit consent under Article 6(1)(a) and Article 9(2)(a) GDPR. This consent is not automatically part of the booking or the newsletter. Such data about another adult guest may be provided through that person’s own statement, or with their verifiable, explicit consent to the processing and their authorisation to pass on the data. Only authorised persons handling bookings, kitchen preparation and service have access to the necessary details.
Consent can be withdrawn at any time at info@marbleandrose.hu; withdrawal does not affect the lawfulness of processing carried out before it. If we cannot safely accommodate the meal without the necessary information, the booking cannot be fulfilled; settlement is governed by the separate Booking and attendance terms. We do not pass health data on to newsletter systems or to analytics or marketing tools. Electronic collection of such data takes place only through channels that are contractually and technically suitable for this purpose.
4. Payment, invoicing and complaints
Payment is made by bank transfer. To identify the transfer, we process the payer’s name and the necessary details of the bank transaction, including its amount, date and reference. For invoicing, we use the billing name and address, the tax number where necessary, and the invoice delivery address. The legal basis for contractual settlement is Article 6(1)(b) GDPR; for compliance with tax and accounting obligations it is point (c), in particular under Act C of 2000 and Act CXXVII of 2007. We do not request bank card details for transfers.
For complaint handling, we process the complainant’s name and contact details, the content of the complaint, the necessary evidence and our reply. Legal basis: Article 6(1)(c) GDPR, in particular the obligation under Section 17/A of Act CLV of 1997. We may also retain the necessary data on the basis of legitimate interest in order to establish or defend legal claims; for special category data, the conditions of Article 9(2)(f) GDPR must also be met.
5. Newsletter
We send newsletters on the basis of a separate, prior and voluntary subscription. For this purpose, we process your email address, your name if you choose to provide it, and the data needed to evidence consent and unsubscription. Legal basis: Article 6(1)(a) GDPR and Section 6 of Act XLVIII of 2008. Accepting the booking terms is not a subscription, and declining the newsletter does not affect the service.
We use Mailchimp to send newsletters. Every newsletter contains an unsubscribe option; you can also unsubscribe by email. Open and click tracking linked to individuals may be used only with appropriate separate information and any consent required.
6. Processors, recipients and international transfers
Email is provided by Rackhost Zrt., invoicing by Billingo Technologies Zrt. and newsletter sending by The Rocket Science Group LLC (Mailchimp). These providers act as processors for operations carried out on our behalf for purposes we determine. They may also be independent controllers for their own customer relationship, legal or security purposes. K&H Bank Zrt. is an independent controller for the banking tasks related to transfers.
The use of Mailchimp and Webflow may involve processing outside the EEA, including in the United States. Transfers may take place only under an appropriate safeguard under Chapter V GDPR: on the basis of an applicable adequacy decision, or with appropriate contractual clauses and any necessary supplementary measures. Information on the current transfer safeguards and a copy of them can be requested from the data protection contact.
7. Retention periods and data security
Enquiries that do not become bookings, and closed waiting lists: 90 days from the closing of the matter. Contractual evidence of completed or cancelled bookings: 5 years from the closing of the settlement, limited to the data justified for legal claims; full correspondence and health data are not automatically included.
Allergy and intolerance data: up to 30 days after the occasion concerned or after the rejection or cancellation is closed, or until consent is withdrawn, if earlier. We then delete them, unless separate retention of the necessary data is justified by a specific legal claim under section 4. We do not automatically store an allergy profile for future visits.
8. Your rights and remedies
Under the conditions of the GDPR, you may request access to your data and a copy, rectification, erasure and restriction of processing and, for automated processing based on consent or contract, data portability. You may object, on grounds relating to your particular situation, to processing based on legitimate interest. You may object at any time to processing for direct marketing purposes; we will then no longer process your data for that purpose. You may withdraw your consent at any time. The right to erasure may be limited by statutory retention obligations or a necessary legal claim.
You can send your request to info@marbleandrose.hu. We reply without undue delay and within one month at the latest. Under the conditions of the GDPR, this period may be extended by a further two months; we will inform you of the extension and the reasons for it within the first month.
You can lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH): 1055 Budapest, Falk Miksa utca 9–11; postal address: 1363 Budapest, Pf. 9; ugyfelszolgalat@naih.hu; https://www.naih.hu; phone: +36 1 391 1400. You may also turn to another competent supervisory authority or to the courts. We will inform you appropriately of material changes to this notice before the processing concerned changes.
Allergen and dietary information
Updated: 5 October 2026
Food allergies and intolerances
Please tell us about every guest’s food allergies, intolerances and dietary requirements when you send your booking request. Sending a request does not in itself mean that we can accommodate the given diet. We discuss requirements individually before the booking is finalised and the advance payment is made.
Shared open kitchen
Marble & Rose operates in a single shared, open kitchen and preparation area. Dishes are prepared using shared work surfaces, utensils, ovens and other kitchen equipment. Even with preventive measures in place, accidental cross-contact with allergens cannot be fully excluded. We therefore cannot guarantee that any course is entirely free from traces of a given allergen.
Severe allergies
If you have a severe allergy, particularly one carrying a risk of anaphylaxis, please consult us separately before the booking is accepted. If we cannot adequately ensure safe dining under our kitchen conditions, we cannot accept the booking. If this becomes apparent after payment and no suitable alternative can be agreed, we refund the amount paid for the booking that cannot be fulfilled.
Allergen information for the menu
The allergen labelling for each course of the Signature Menu is set out below. Strict and precautionary classifications are indicated separately. If anything changes, we inform guests of the allergens concerned before they eat.
Acknowledging this information
Reading and acknowledging this allergen information does not mean that the guest waives their rights, and it does not replace Marble & Rose’s food safety and information obligations.
How to read the labels
Allergens are listed by name and number. Strict or precautionary classification is indicated separately for each course; please take this into account when choosing your food. The risk of cross-contact in the shared kitchen applies to every course. The absence of an allergen from the list does not mean guaranteed freedom from it.
Allergen key
The numbering follows the order of Annex II to Regulation (EU) No 1169/2011. The written name of the allergen prevails.
- 1 – Cereals containing gluten: wheat (including spelt and khorasan), rye, barley, oats and their hybridised strains
- 2 – Crustaceans
- 3 – Eggs
- 4 – Fish
- 5 – Peanuts
- 6 – Soybeans
- 7 – Milk, including lactose
- 8 – Nuts: almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachios, macadamia or Queensland nuts
- 9 – Celery
- 10 – Mustard
- 11 – Sesame seeds
- 12 – Sulphur dioxide and sulphites at concentrations above 10 mg/kg or 10 mg/l, expressed as total SO₂, in products as ready for consumption
- 13 – Lupin
- 14 – Molluscs
The groups also cover products made from them, with the exceptions listed in the Regulation. The exact type of gluten-containing cereal and nut is specified for each course.
Signature Menu allergen information
Below the name of each course, the allergens are listed by name and number. Strict and precautionary labels are shown separately. The labels should be read together with the key above and the shared kitchen warning.
Amuse-bouche
Labelled allergens: 7 milk; 8 cashew; 12 sulphur dioxide and sulphites (strict classification).
Salty Sea
Labelled allergens: 3 egg; 4 fish; 10 mustard; 12 sulphur dioxide and sulphites (strict classification).
Hungarian Mediterranean Fusion
Labelled allergens: 1 wheat (gluten, strict classification); 4 fish; 7 milk; 9 celery (strict classification); 12 sulphur dioxide and sulphites (strict classification); 14 molluscs.
Intermediate course
Identified allergens: 9 celery.
Wild Sweet
Labelled allergens: 1 wheat (gluten, strict classification); 7 milk; 9 celery (strict classification); 12 sulphur dioxide and sulphites.
Cottage
Labelled allergens: 1 wheat (gluten); 3 egg; 7 milk; 8 pistachio; 12 sulphur dioxide and sulphites (strict classification).
Precautionary labelling: 6 soy.
Salty Surprise
Allergens present as ingredients: 1 wheat (gluten); 7 milk.
Precautionary labelling: 3 egg.
Shared kitchen: cross-contact with allergens cannot be fully excluded. The key and the shared kitchen warning should be read together.
Cookie policy
Updated: 5 October 2026
1. Cookies and similar technologies
Cookies are small data files stored in your browser. Similar purposes can be served by, for example, the browser’s local storage or a tracking code. Some technologies make the requested page work, while others measure traffic or serve marketing purposes. This policy also covers such tools and the personal data they involve.
The controller of personal data is Holistic Fusion Dynamic Zrt., whose details are set out in section 1 of the separate Privacy Notice; contact: info@marbleandrose.hu. Placing cookies on, and accessing them from, a device is governed by Section 155(4) of Act C of 2003 and, where personal data is involved, also by the rules of the GDPR.
2. Categories and legal bases
Strictly necessary technologies: only functions required to provide a service explicitly requested by the user or to transmit a communication. These do not require separate cookie consent; the legal basis for processing any personal data must be determined for the specific purpose, for example legitimate interest in secure operation. Marketing or purely convenience functions do not in themselves qualify as necessary.
Optional functional, analytics and marketing technologies: may be used only after prior consent has been given for the specific purpose. The legal basis for processing personal data is Article 6(1)(a) GDPR. Each category can be chosen separately; consent cannot be inferred from continued browsing or from accepting the booking terms.
3. Services used
The website uses Webflow resources and the Google Analytics tracking code. Analytics is used to measure traffic and how the site is used. Optional analytics processing is subject to the consent conditions set out in section 2.
External fonts, content providers, scripts or embedded content may transmit data such as your IP address even without cookies. For transfers outside the EEA, section 6 of the Privacy Notice applies.
4. Retention
Retention periods for session-based and persistent storage may differ. Deleting cookies from your browser does not automatically delete data previously transmitted; such data is subject to the rights and retention rules set out in the separate Privacy Notice.
5. Your choices
Consent to optional processing is voluntary and can be withdrawn at any time; withdrawal does not affect the lawfulness of earlier processing.
Cookies can be deleted or blocked in your browser settings. Blocking necessary storage may affect some requested functions. Declining optional analytics or marketing does not in itself prevent you from sending a booking request.
6. Contact and changes
You can contact us with data protection questions or requests at info@marbleandrose.hu. Your rights and remedies are detailed in section 8 of the Privacy Notice. When we introduce a new purpose or a new optional technology, we update this policy and, where necessary, ask for new consent before the new processing begins.